Compensation for Orders Made in Full-Wipe Beta Test
Release time: 2023-11-23
Compensation scope:
- The compensation policy covers valid orders made during Google Play's two full-wipe beta tests, one from April 27 to May 10 (UTC+8), and the other from November 1 to November 8 (UTC+8), 2023. Unpaid, refunded, and other invalid orders fall beyond the compensation scope.
Compensation rules:
- After the game officially launches at 10:00 on November 24, 2023 (UTC+8), compensated Fish Chips will be sent to the players covered by the compensation policy. The said players will receive 1.5 times the number of Fish Chips purchased through valid orders made in the past tests.
- "The number of Fish Chips purchased through valid orders" herein shall encompass all validly obtained Fish Chips as a result of purchasing Fish Chips products in different increments. This includes bonus Fish Chips received as part of such transactions. However, it does not extend to the bonus Fish Chips given as a gift for buying the Order Medallion or upon making the first purchase.
- During the test period from April 27 to May 10, 2023 (UTC+8), buying any package of Fish Chips for the first time would be rewarded with double the number. If the situation applies to your case, the number of Fish Chips doubled will still be compensated to you at 1.5 times.
For example:
You made your first payment on May 1, 2023, and purchased 60 Fish Chips for $0.99. You received an additional 60 Fish Chips as a bonus, and at the same time, you received 10 Fish Chips as a thank-you gift for making your first payment. Later, you made another payment, purchasing 60 Fish Chips for $0.99.
You received a total of 60*2+10+60=190 Fish Chips in the two payments. However, because the Fish Chips given as a thank-you gift for your first payment do not comply with the compensation rules, the number of Fish Chips you will eventually get compensated is (60*2+60)*1.5=270 Fish Chips.
How to get a refund?
Step 1: Download Soul Knight Prequel from Google Play. After the game launches, enter the game.
Step 2: Choose the same login method you used in the test ("Log in with ChillyRoom" or "Log in with Google"). Log into the same account you used in the test.
Step 3: Go to the Mailbox in the town (Chillstead Village) to receive the Fish Chips compensated.
Note:
- Due to local regulation policies, the game's release will be delayed in Vietnam, and the time is yet to be determined. Vietnamese players should claim the compensated Fish Chips through the Mailbox in Chillstead Village after the game launches in Vietnam. The rules and scope are the same as above. Please follow us on our social media and stay tuned for the game's release time in Vietnam.
- The receipt of compensated Fish Chips across multiple accounts or across game apps downloaded from different game stores is not supported. The save data and order history from different game stores are independent. Hence, you need to download the game from Google Play and use the same login method and account as in the test to receive the Fish Chips.
*From April 27 to May 10, 2023 (UTC+8), only the login method of the ChillyRoom login was available.
*From November 1 to November 8, 2023 (UTC+8), both of the two login methods, ChillyRoom login and Google login, were available.
- After the game launches, we will automatically distribute the compensated Fish Chips via in-game mail. Therefore, we will no longer accept refund requests for orders made during the test period after the game launches.
- If you do not receive the mail or encounter any problems receiving the compensated Fish Chips, don't hesitate to contact us via email. Make sure to attach a screenshot or screen recording of the problem.
Contact us: info@chillyroom.games